Accessibility Statement

Last updated: January 15, 2026

Our Commitment to Accessibility

Affiliated Audiology Consultants, Inc. is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.

We believe that everyone should have equal access to healthcare information and services. As an audiology practice serving patients with hearing impairments, we understand the importance of accessible communication and strive to make our website usable by all visitors, regardless of ability.

Measures to Support Accessibility

We take the following measures to ensure accessibility of our website:

  • Integrating accessibility into our procurement practices
  • Appointing an accessibility coordinator
  • Providing continual accessibility training for our staff
  • Including people with disabilities in our design and testing processes
  • Regular accessibility audits and remediation
  • Implementing user feedback mechanisms for accessibility issues

Conformance Status

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA standards. These guidelines explain how to make web content more accessible for people with disabilities.

Currently, we are working toward full conformance with these standards and regularly test our website to identify and address accessibility barriers.

Accessibility Features

Our website includes the following accessibility features:

  • Semantic HTML structure for proper content organization
  • Alternative text for images and non-text content
  • Proper heading hierarchy throughout all pages
  • Sufficient color contrast ratios for text and interactive elements
  • Keyboard navigation support for all interactive elements
  • Focus indicators for keyboard users
  • Skip navigation links
  • ARIA labels for interactive components
  • Resizable text without loss of functionality
  • Clear and consistent navigation
  • Form labels and error messages that are clear and descriptive
  • Captions and transcripts for multimedia content (where applicable)

Compatibility with Assistive Technologies

We aim to ensure our website is compatible with the following assistive technologies:

  • Screen readers (JAWS, NVDA, VoiceOver, TalkBack)
  • Screen magnification software
  • Speech recognition software
  • Keyboard-only navigation

Our website is designed to be compatible with:

  • Google Chrome (latest versions)
  • Mozilla Firefox (latest versions)
  • Safari (latest versions)
  • Microsoft Edge (latest versions)
  • iOS and Android mobile browsers

Known Accessibility Barriers

We are actively working to address the following known accessibility issues:

  • Some PDF documents may not be fully accessible
  • Video content may not have complete captioning
  • Some third-party integrations may have accessibility limitations

We are committed to resolving these issues and welcome your feedback on how we can improve.

Feedback and Assistance

We welcome your feedback on the accessibility of our website. If you encounter any accessibility barriers or have suggestions for improvement, please contact us:

  • Email: support@hearphoenix.org
  • Phone: +1 6419090215
  • Address: 4545 E SHEA BLVD, Ste 174, Phoenix, AZ 85028

We try to respond to accessibility feedback within 3 business days and to propose a solution within 10 business days.

Alternative Access Methods

If you are unable to access any part of our website, please contact us and we will provide:

  • Information in alternative formats (large print, audio, etc.)
  • Assistance with scheduling appointments by phone
  • Accessible PDF versions of documents upon request
  • Personal assistance with completing forms

Third-Party Content

Our website may contain content from third parties. While we strive to ensure all content is accessible, we cannot guarantee the accessibility of third-party content. We encourage third-party content providers to meet accessibility standards.

Formal Complaints

If you are not satisfied with our response to your accessibility concern, you may file a complaint with the U.S. Department of Justice Civil Rights Division or the Arizona Attorney General's Office.

Continued Improvement

We view accessibility as an ongoing effort. Our team regularly reviews our website and implements improvements to ensure the best possible experience for all users. This statement will be reviewed and updated as needed to reflect our current accessibility practices.